Privacy Policy – FoxCallback

Last updated: April 2026

FoxCallback provides a service that helps businesses respond to missed calls and customer enquiries via SMS and email.

1. What data we collect

We may collect phone numbers, SMS message content, missed call information, timestamps, and basic business account information.

2. How we use this data

We use this data to send automated SMS responses, send follow-up messages, notify businesses of customer replies, and operate the service.

3. Who owns the data

The business using FoxCallback is the data controller for customer data. FoxCallback acts as a data processor, handling data on behalf of the business.

4. Data sharing

We do not sell personal data. We use trusted providers such as Twilio, Resend, and Railway to operate the service.

5. Data retention

We retain data only for as long as needed to provide the service. Businesses may request deletion of their data.

6. Customer rights

Customers can opt out of messages at any time by replying STOP.

7. Security

We take reasonable steps to protect data using secure infrastructure and access controls.

8. Contact

For privacy questions, contact: alerts@foxcallback.co.uk