When you can't pick up, FoxCallback sends the caller an automatic text. They reply with what they need. You get notified and decide what to do next.
A quick walkthrough of how it works — from missed call to customer reply to you getting notified.
No complicated setup. No new number. It works quietly in the background while you get on with the job.
You're on a job, driving, or under a sink. The call goes unanswered.
The caller receives a text within seconds. It lets them know you'll be in touch and asks what they need.
They tell you what the job is — a locked door, a leak, no heating. You have the detail before you even call back.
A notification lands by SMS or email with the customer's message. You call back when it suits you.
Most people don't leave a voicemail. They move on. A quick text back changes that.
Even when you can't pick up, the caller gets a text straight away. They know you're aware of them and haven't been ignored.
The customer replies with what they need before you've even had a chance to call back. No more ringing round to find out what the job is.
When a customer gets a quick response, they're more likely to wait. When they don't, they call someone else. It's that simple.
No new SIM. No changing your number on Google or Checkatrade. FoxCallback runs alongside your current setup without touching it.
You're on the tools, not at a desk. This is designed for that — not adapted from a call centre product that doesn't fit.
Edit the text message to sound like you. Pause it on days off. Check replies from a simple web dashboard whenever it suits you.
We're working directly with a small number of tradespeople to test FoxCallback in the real world. If you'd like to be one of them, get in touch. Setup takes around ten minutes, and we'll be on hand if you need anything.
Email hello@foxcallback.co.uk
We'll reply the same day.
No. Your phone stays exactly as it is. FoxCallback only does something when a call goes unanswered — it doesn't change anything else.
It uses call forwarding for unanswered calls — a standard network feature already on your phone. We walk you through enabling it during setup, and test it with you before you go live.
No. Notifications reach you by SMS or email, whichever you prefer. There's a simple web dashboard if you want to review past conversations, but you don't need to use it.
Yes. You can pause it for evenings, weekends, or time off. It takes a couple of taps. There's no minimum usage.
We provide a default message that reads naturally and works well in practice. You can edit it to match how you normally communicate with customers — it should sound like you, not a system.
Pricing isn't finalised yet. Anyone who joins during the pilot will be offered a reduced rate when we launch, and that rate will be locked in for as long as they stay on.
Drop us an email and we'll get back to you the same day. We'll answer any questions and, if it looks like a good fit, get you set up.
hello@foxcallback.co.uk